Keyword or Category? Canon Wants You To Pick

Click here to see the Canon Support’s Frequently Asked Question page.

To check out the Frequently Asked Questions, Canon needs you choose between two choices: “search for solutions based on specific words or phrases” (Keywords) or search “a wide range of solution based on general categories”

What happens when the user just wants to know why their printer isn’t being recognized by the operating system? Is that specific? Is that general? What’s the keyword? What’s the category?

Inquiring minds wanna know…